Adding depth to a Service/Support career

Traditionally career advancement has meant climbing the management ladder. More recently attention has been given to adding breadth to a career by making lateral moves into other functions. This could mean moving from field service to repair center or contact center. Or it could moving out of service/support into sales, manufacturing, development or other area.

There is a third path for service/support careers: greater depth. Increasing knowledge and skill in the current job can make the manager more valuable to the current and future employers. Adding depth also makes a career more interesting and rewarding. Methods include completing classes, attending professional events, writing articles, giving industry presentations, and more. Think beyond the service-only parts of the position to human performance, financial savvy and other areas.