Employee Power in Services Delivery

Unlike products that can be inspected and repaired, services are consumed as soon as they are produced. This places tremendous responsibility on the employees that provide the services. Organizations must select these employees very carefully and train them very thoroughly. More importantly, these employees must be trusted to treat customers with respect and TLC (tender loving care) rather than with TDC (thinly-disguised contempt).

Logistics: An Essential Skill in Many Fields

Field Service personnel know the critical importance of logistics knowledge and skill. This talent also serves in many other careers including disaster management, military operations, natural resources, transportation, and more.

This online master's degree in logistics management is a convenient route into the logistics field. See this site for other undergraduate and graduate opportunities.