At last; Famed service/support education on-line

In Silicon Valley, we have been fortunate to have outstanding training for service/support management since 2003. That year, a group of highly experienced service/support executives created the Technical Support Management certificate program at San Jose State University's Professional Development Center (PDC). Later those classes were condensed into a single intense class at Foothill College. This class will be offered on-line this Fall. In addition to the skills needed in service/support (business planning, communications, decision-making, leadership, problem-solving, teamwork, troubleshooting), the class also includes substantial project management. At $110 for California residents and about $600 out-of-state, the class is a terrific bargain. See http://www.chalkinstitute.org/bizskills.html for more information.