Hire to reduce service/support attrition

Two ways to hire in order to reduce service/support staff attrition:

1. Hire from unusual talent pools. CNN Money advocates hiring older workers, including 80-year-olds, as well as handicapped and very young people. Eager to prove their worth, these employees will produce and remain loyal.
   
2. Recruit the friends of your current workers. Both the referring and the referred workers feel a sense of obligation and community and will remain in the support organization longer.

Also, providing training improves both productivity and retention.