Strategic Planning for Service and Support is one of the most popular topics for Support executives. This series is gentle on your schedule: 3 webcasts spaced across several months. At zero cost, it is also gentle on your budget. The June webcast is of special interest. I am sure there will be a strong dose of advertising.
11am Pacific Time April 22 Strategic Planning in Action
11am Pacific Time June 15 The Secret to a Good Night's Sleep: Contact Center Strategic Planning
11am Pacific Time October 5 Using Strategic Planning Software, Liberty Mutual discovers new opportunities
Details are at http://www.tmcnet.com/enews/content/webinar/2010/04/baybridge-webinar-three-part-webinar-series-promo-on-strategic-planning.htm
Friday, April 16, 2010
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